Privacy Policy

Last Updated: November 30, 2025

Overview

Mosaic Psychotherapy PNW LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website and submit a new client request form.

Important Note: This policy applies to our website only. For complete information about how we handle your clinical records, treatment information, and healthcare data, please refer to our Notice of Privacy Practices, which will be provided at your first appointment or is available upon request.

Information We Collect

Website Usage Data

  • IP address, browser type, and pages visited

  • Time spent on pages and referring website

  • Analytics data through Google Analytics

New Client Request Form

  • Name and contact information (email address, phone number)

  • Mailing address (optional)

  • Brief description of reason for seeking services

  • Any other information you choose to provide in the contact form

We do not collect payment information on this website. We do not collect sensitive health information through the website.

How We Use Your Information

We use the information you provide through our new client request form to:

  • Respond to your inquiry

  • Schedule your initial consultation

  • Contact you about available appointment times

  • Send you information about our services

We use website usage data to:

  • Understand how visitors interact with our site

  • Improve site functionality and user experience

  • Troubleshoot technical issues

Google Forms & Data Processing

Our new client request form is processed through Google Workspace, which maintains a Business Associate Agreement (BAA) with us to ensure HIPAA compliance. Your form submission is transmitted securely and transferred to our secure clinical systems. Form data is retained in Google Forms only as long as necessary before being transferred to our practice management system.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to remember your preferences and analyze website usage patterns. You can control cookie settings through your browser preferences. If you disable cookies, some website functionality may be limited.

Information Sharing & Disclosure

We DO NOT sell, trade, or rent your personal information. We DO NOT share information collected through this website with third parties, except:

  • Business Associates: With Google Workspace (for form processing) under a signed Business Associate Agreement

  • Legal Requirements: When required by law, court order, or regulatory authority

  • Emergency Situations: To prevent serious harm to you or others

Third-Party Links

Our website may contain links to third-party resources (such as Psychology Today, crisis resources, or mental health organizations). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Data Security

We implement appropriate technical measures to protect information, including:

  • SSL/TLS encryption for data transmission

  • Secure form submission

  • Google Workspace HIPAA-compliant infrastructure

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security. If you have concerns about data security when submitting our form, you may contact us directly to provide information by phone.

Children's Privacy

Parents or legal guardians may submit our new client request form on behalf of minor children. When we collect information about children through this website, we comply with applicable laws regarding children's privacy. If you are a parent or guardian submitting information about a minor, you are responsible for ensuring you have the authority to do so and for providing accurate information. Any information we collect about minors will be treated according to the same confidentiality and security practices as information about adults, and will be handled according to applicable state and federal laws regarding minors' clinical records and parental access.

Your Privacy Rights & Choices

You have the right to:

  • Access: Request a copy of information you've provided through this website

  • Correction: Request correction of inaccurate information

  • Deletion: Request deletion of your information (subject to legal obligations)

  • Opt-Out: Unsubscribe from marketing communications or future contact attempts

To exercise these rights or if you do not wish to be contacted, please contact us at the information below.

State-Specific Privacy Rights

Residents of Oregon, Washington, Idaho, and California may have additional privacy rights under state law. Please contact us for information specific to your state.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

Safety & Resources Disclaimer

The information and resources provided on this website, including phone numbers, book recommendations, and mental health resources, are for educational purposes only and should not be considered a substitute for professional mental health advice or treatment.

The resources listed are not comprehensive endorsements by Mosaic Psychotherapy PNW LLC. Individual preferences and needs vary, and what may be helpful for one person may not be suitable for another.

If you are experiencing a mental health emergency:

  • Call 911 for immediate assistance

  • National Suicide Prevention Lifeline: Call or text 988

  • Crisis Text Line: Text HOME to 741741

  • Contact a qualified mental health professional

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights:

Mosaic Psychotherapy PNW LLC
Email: HBoyd@mosaicpnw.org
Phone: (509) 903-6384

For questions about how we handle your clinical records and Protected Health Information, please refer to our Notice of Privacy Practices provided at your first appointment or contact us to request a copy.